CUSTOMER AND AGENT EXPERIENCE
Human Centric AI for Business
Splore elevates and enhances Customer and Employee Experience with focus on revenue acceleration and cost efficiency.
BACKED BY
What are we
Splore’s proprietary OS
Trust-focused, continually learning, Multi-Agent Answer Engine which can respond to complex queries and execute tasks with support for human-in-the-loop.
We help you with...
As we continue to build Splore, we want to partner with ambitious and motivated companies interested in reimaging how Splore can help better improve Q&A search for their community.
1
Providing support where the customers already are
Providing support where the customers already are
LIVE SUPPORT
TELEGRAM
WEBSITE
BASE
DISCORD
2
Personalise your answer engine by using data from your knowledge base as well as web platforms
Personalise your answer engine by using data from your knowledge base as well as web platforms
APIs
PRIVACY COMPLIANCE
AI GUARDRAILS
PUBLIC DATA
INTEGRATION
PRIVATE DATA
3
Enhance reach through bases
Enhance reach through bases
Own your own customisable answer engine
- AI community Base managed by you.
Generate FAQ and Answers in a format that suits your users
- Indexed by Search Engines and Social Platforms
Power of Google, but working for you and your customers
- Immediate and relevant results to give your user the answer without having to endlessly navigate confusing knowledge bases.
- Users can search across global Splore index that spans the internet; but highlighting your content and brand first
Link knowledge sources to base
Knowledge and discovery engine for consumer business
Link your public channels, internal resources & product hubs to engage with your communities and customers.
Customer problems
Customer problems
Struggle to find answers to support questions from knowledge base, consumer forums, communities and the internet
Experienced prolonged wait times for support assistance
Unable to get faster answers from company pages leads them to Discord and Reddit
Brand Problem
Brand Problem
Offline support is loaded with unnecessary questions to resolve.
The support experience fails to improve with time.
Rising human support cost for consumer companies.
Key benefits
Make your human support staff focus on the crucial things
support staff load
30%
Reduce support staff workload and costs by as much as 30%.
Splore automates answers to common questions to take load off your support staff.
Customer Support
90%
Improvement in customer satisfaction with immediate responses to Gamer's query.
Splore gives your users immediate answers based on your existing knowledge base, forum discussion.
Inbound lead Gen
55%
Increase in quality leads by Programmable SEO.
Splore collates, indexes and curates, questions and answers from your users, to allow automated support.
What are we
Experts in automating inbound customer queries
OUTBOUND SERVICE
When an agent from your call center contacts customers to follow up on a service issue or to notify customers of new products or policy changes.
Inbound Service
Inbound customer service begins when the customer contacts the company. From there, a representative will assist the customer.
Get Started
Easy to get off the ground on Splore
1
Create your Base on Splore.com
A base serves as your community page and can be customised and configured to your support specifications.
SPLORE.COM
2
Connect your data sources
Tell us what kind of data you want your users and customers to seek and find:
Knowledge base
Community Discussion
Public sources
3
Start customising the experience
Tell us what kind of data you want your users and customers to seek and find:
Your base
Your Discord Server
your website
Get in touch